πŸ₯š Egg
πŸ‰ Ready to hunt?
1. Does the customer already have broadband?
2. Is the call positive & resolved?
πŸ‰ Opening line β€” say this
"Before I let you go, quick one β€” have you got internet sorted at home? We've got $35 off for 6 months running right now, and because you're already with us for energy, you'd get another $10 every month on top β€” that's stackable savings."
$35
off for 6 months β€” code FY27-35for6
Or $17.50 off for 12 months (code FY27-17.5for12) Β· Any plan/speed, no eligibility needed
+ $10/mo
Energy Bundle discount stacks on top for customers with an eligible Origin energy service at the same address β€” $120/year extra
⚑ Fire starters
  • πŸ†Canstar Blue Most Satisfied Customers β€” 4 years running (2023–2026)
  • πŸ’°$10/month bundle discount with energy β€” $120 saved every year
  • πŸ›‘οΈ30-Day Money Back Guarantee β€” refund + $50 Woolies voucher if we can't fix it
  • πŸ”“No lock-in contract β€” zero risk, cancel anytime
  • 🎁2,500 Everyday Rewards points on sign-up online
  • πŸ“±Manage energy and internet in one Origin app
πŸ›‘ Objection slayer
"I'm locked in with someone else" β–Ά
"Totally fine! When does that finish? I can note it so we reach out closer to the time. And if you're on no lock-in already β€” we have a 30-day money-back guarantee so there's zero risk."
"Too expensive / I'd need to check" β–Ά
"I get that. Right now there's $35 off for 6 months, or $17.50 off for 12 months if you'd rather it spread out β€” and because you're already an energy customer with us, the $10/month bundle discount stacks on top of that. Want me to send you the link?"
"Happy with my current provider" β–Ά
"That's great! Just so you know β€” we've won Canstar Blue's most satisfied customers award four years in a row. If anything ever changes, we'd love to help."
"I don't really understand internet plans" β–Ά
"No worries β€” most people don't need to! All our plans are unlimited data, no lock-in, Australian support 7 days a week. What do you mainly use the internet for?"
"Need to talk to my partner first" β–Ά
"Of course! These offers are live now β€” $35 off for 6 months, plus the $10/month bundle on top if you're an energy customer with us. Can I send a summary to your email so you've got something to show them?"
"Not sure if nbn is at my address" β–Ά
"I can check that right now β€” just need your address. Most of Australia is covered, and in some newer areas we have Opticomm fibre which is even faster."
"I already have Starlink" β–Ά
"Starlink's great where there's no fixed line β€” but if you've got access to our network, you're getting faster, more reliable speeds without the dish, plus $35 off for 6 months right now and $10 off every month as an energy customer."

If they push on price: "Starlink runs around $139/month with no discount β€” ours has $35 off for 6 months stacked with the ongoing $10 bundle saving, and no equipment to set up."
πŸ“ž Log this call
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Tap any topic below to expand it. Study on the train, use it on the call. The Scales tab quizzes you on all of this β€” aim for Full Fire πŸ”₯
🌐 What is Origin Broadband?
πŸ“‘
What we actually sell
The basics in 60 seconds
β–Ά

Origin Internet resells access to the nbn network (Australia's national broadband network) and Opticomm fibre (available in newer estates/apartments).

Think of it like energy β€” Origin doesn't own the wires, but provides the plan, billing, customer service, and modem.

All plans: unlimited data, no lock-in, Australian support Mon–Sun 8am–11pm.

4Γ—
Canstar Blue wins in a row
∞
Unlimited data on all plans
$0
No lock-in β€” cancel anytime
7/7
Support days
πŸ’° Plans, Speeds & Offers
⚑
Speed tiers explained
Which plan for which customer?
β–Ά

Ask: how many people in the house? What do they do online? Download speed is what matters most.

TierSpeedGood for
Basic~12 Mbps1–2 people, light use
Standard~25 Mbps2–3 people, streaming
Popular~50 Mbps3–4 people, 4K streaming
Fast~100 Mbps4–5 people, gaming, WFH
Super~250 MbpsPower users, big downloads
Ultra~1000 MbpsMax β€” FTTP fibre only

πŸ”₯ Most families are happy on 50–100 Mbps.

🎁
Current offers & discounts
FY27 promotions β€” live since 1 Jul 2026
β–Ά

Standard Broadband offers (no eligibility needed, any plan/speed):

β€’ $35 off for 6 months β€” code FY27-35for6

β€’ $17.50 off for 12 months β€” code FY27-17.5for12

Essentials Bundle offers (only in Anex β€” requires customer to be on an Origin Basic electricity plan, and Origin Basic gas too for the dual fuel rate):

β€’ $30 off for 12 months (Dual Fuel) β€” code FY27-EB-30for12

β€’ $25 off for 12 months (Electricity Only) β€” code FY27-EB-25for12

They stack: every promo above is in addition to the ongoing $10/month Energy Bundle discount β€” any customer with an eligible Origin energy account at the same address gets that on top, automatically.

Process note: promo codes must now be typed in manually in Anex/Hybrid Sales Form β€” they're no longer in a drop-down. Always click Apply after entering the code to confirm it's taken. Questions β†’ your Broadband SME or #broadband-baddies.

2,500 Everyday Rewards points on sign-up online, once linked to an Everyday Rewards account. T&Cs apply.

πŸ”§
Modems & hardware
What customers can get
β–Ά

eero 6+ β€” mesh-capable router. Free eero Secure subscription included (parental controls, ad blocking, privacy app).

TP Link β€” solid, reliable standard modem/router.

Customers can also BYO modem if it's compatible with their connection type and not locked to another ISP.

πŸ”Œ The Connection Process
πŸ—“οΈ
Switching from another provider
What happens after sign-up
β–Ά
1
Sign up online β€” ~10 mins. Plan, add-ons, connection date.
2
Welcome email β€” confirms account, plan, fees, timeframe.
3
No technician needed when switching providers. Origin handles the transfer β€” usually 1–3 business days.
4
Modem arrives (if purchased) with tracking link.
5
Service goes live β€” plug in and connect. Keep old service until new one confirmed.

πŸ”₯ Reassurance: "You won't have any downtime β€” keep your old service until the new one is live."

❓
Top 5 customer questions
Be ready before they ask
β–Ά

Q: Do I need to change my email?
Check with your current provider β€” Gmail/Hotmail etc. are unaffected.

Q: Is there a setup fee?
May be connection/installation charges depending on location and technology. Check the fees page.

Q: What if I'm not happy in the first month?
30-Day Money Back Network Guarantee β€” full refund + $50 Woolies voucher if we can't fix the network issue.

Q: Can I manage it in the app?
Yes β€” Origin app handles both energy and internet in one place.

Q: Will my modem work?
Generally yes, if not locked to another ISP and compatible with your nbn connection type.

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